Challenge

The operations team of a leading pharma company processes more than 1000 customer request per day. The time spent on extracting reports from web applications and to carry out the daily operations on everyday basis was a challenge. Manually doing the above, led to high human error, which was in-turn affecting the processing time and operational efficiency.

Solution

With our SMART RPA approach, the existing process was assessed using proprietary tools. 100% automation opportunities were identified scientifically to eliminate most of the human intervention in report extraction and processing. RPA was used to download the reports from the web applications daily using some defined rules. The bot also triggered an email notification to the end user after seamlessly processing their request.

Results

100% accuracy rate in processing customer request within seconds. Increased operational quality with 30% FTE benefit.